How long does it take to ship to my customers?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:

For customers in VIC, approximately 8 - 13 working days;

For customers in NSW, SA, ACT, approximately 10 - 15 working days;

For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

For more details, kindly refer to your FastFreeShip Account-System Updates- Shipping and service updates during the COVID19 pandemic.

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within ten business days, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.